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I was at the jersey garden mall yesterday at the elizabeth arden store and specifically bought the buy one and get another one free advised by one of the sales agent. Very rude manager and calling me rude. Did not hear me instead hang up the phone when I was trying to...
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I didn't like
  • Being cheated and then not being heard
#1192367
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Elizabeth Arden - The most unhelpful customer service

Their customer service told me the Credit Team always takes 24-48 hrs to process the international credit card verification. But after three days, I still haven’t heard anything. I called cs again. She just kept saying “I’m sorry but I can do nothing currently”??? The products I ordered are supposed to be a birthday gift. Now I really doubt whether I can get it before my friend’s birthday.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1191059
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Bought a facial peel from Elizabeth Arden. Before half of the product was used, the lid on the jar blistered and the metallic coating/plastic coating was coming off on my hands. This isn't the first time their "coatings" failed. I sent the product back (that took three...
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#1147815
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I purchased a Elizabeth Arden voucher worth $100 credits on Gilt.com at price of $50. I forgot to use it and it expired. The Gilt.com customer service helped me find the term on the voucher, "for a period of 5 years from the date of issue, the Voucher may be redeemed...
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2.8
I didn't like
  • Customer service very poor
  • Customer service
#1066406
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Elizabeth Arden Red Door 25 Perfume Review

I purchased red door 25 I did not know that there is a difference in red door was very disappointed as the sales lady never mentioned it gave me a headache fragrance is terrible
#927197
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I purchased the new EA liquid eyeliner. The brush is super thin, and the bristles are long, making application of eyeliner a tricky operation. I was disappointed, the cost was $24, and I emailed EA with my opinion of the brush. At first they seemed to be genuinely...
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3.0
I liked
  • Gift wrapping
I didn't like
  • Insincere company emails
#894509
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I bought a lip pencil for about 30 Canadian dollars - used it 3 or 4 times and the mechanical twist mechanism broke - I took it apart because I knew there was a lot of pencil left - I told Elizabeth Arden what had happened and sent a picture as per their request - end...
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1.0
I didn't like
  • Customer service very poor
#886558
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I purchased and used Prevage (by Elizabeth Arden) skin care products and they stained my clothing and bed cloths. This is not a case of me not removing makeup and it transferring - I do not wear make up. Their night time facial moisturizer, which is suppose to be worn...
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Anonymous
Anonymous

I returned one of these products as I had a bad skin reaction. They sent me a FedEx label to return, said they would refund, got the product, and then refused to answer me whe...

1.8
#636672
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Contact Elizabeth Arden

Mailing Address:
424 Fifth Ave
New York City, New York 10018
United States
Phone:
(855) 289-6405
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